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The Moneypenny Difference

Our co-founders recognized from the outset the importance of making Moneypenny a pioneer in its field. A great first impression is what sets your business apart and makes you memorable. Today, thinkin…

Get to know the Moneypenny portal

When you use Moneypenny’s call answering service, having the support of a dedicated receptionist i…

Tech vs. people – the big question

There are a number of tech options available when searching for a call answering service, but how do…

What’s the difference between a virtual receptionist and a dedicated receptionist?

Comparing call answering solutions? We explain the crucial difference between a virtual receptionist…

Play An intro to the Moneypenny app
An intro to the Moneypenny app

WOW your callers, and work a whole lot smarter. You’re going to love it! Your Moneypenny Recep…

How do I set up Live Chat software?

Adding Live Chat software to your website is surprisingly simple; it only takes a few minutes. You w…

An overview of the Live Chat admin portal

Your portal has everything you need to set up and customize your Live Chat. It couldn’t be eas…

How to customize your Live Chat widget

Creating the perfect chat widget for your website is easy. And, what’s great? You can do it al…

How to track Live Chat in Google Analytics

Moneypenny’s Live Chat portal is a great place to see all the chats that have taken place on your…

Play Top tips to maximize Live Chat on your website
Top tips to maximize Live Chat on your website

From customizing the design of your chat widget to activating proactive chats, you have total contro…

Informing your team about our service

The reasons why businesses outsource their calls to Moneypenny vary, but the outcome is always the s…

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FAQs

Our most popular questions

  • Can I meet my Moneypenny Receptionist?

    Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.

  • Are all my calls answered by Moneypenny?

    This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.

  • Does Moneypenny keep a log of my past messages?

    Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

  • How do I add Live Chat to my website?

    All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny Receptionist: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.

  • Are there any long-term contracts?

    No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

  • Can I customize my chat window?

    Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

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    We give you amazing people and technology:

    Call Answering

    Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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    Live Chat

    Amazing people, briefed by you to manage chats whenever you can't.

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