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Vaetas provide a consistently perfect service

John Rizzo, Founder, shares how the communication and video specialists look professional at all times with call answering support.

When did you realize you needed support?

“We were struggling to manage the sudden influx of new inquiries as our call volume was growing rapidly. Outstanding customer service is high on our agenda and it was being neglected as we were too busy to ensure every call was answered. A trial soon followed with Moneypenny.”

What does good customer service look like?

“To us, it means providing consistent, reliable and trustworthy support. Our customers come first and it’s so important that we maintain a high level of service no matter if they’re a brand new or established customer. This is where Moneypenny comes in.

How has Moneypenny changed your business?

“We now rest assured that every call is answered by Anna, our Moneypenny Receptionist. From the moment we made contact with Moneypenny, they couldn’t do enough for us and Anna took the time to learn all about our business, which has helped her to better handle our calls and understand our clients.”

What are the key benefits?

“Thanks to Moneypenny, we now have the reassurance that every caller, whether it is a new inquiry or an established client, is greeted with a professional response every time. The service is so flexible and seamless and our staff can easily update Anna and her team wherever they are. It’s so easy and completely invaluable to us.”

Any advice for other businesses?

“Trust me, Moneypenny is the perfect solution for your business. Whether you want to improve your customer service, look more professional or secure more business, Moneypenny will help you achieve it.”

We give you amazing people and technology:

Call Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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