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Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.

This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.

Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny Receptionist: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.