Our library of articles, tips and guides on delivering the very best service.
Our co-founders recognized from the outset the importance of making Moneypenny a pioneer in its field. A great first impression is what sets your business apart and makes you memorable. Today, thinkin…
Customer ServiceStaff WellbeingTrainingWorkplace CultureWhen you use Moneypenny’s call answering service, having the support of a dedicated receptionist i…
Call AnsweringPortalThere are a number of tech options available when searching for a call answering service, but how do…
Call AnsweringTechnologyVoice RecognitionComparing call answering solutions? We explain the crucial difference between a virtual receptionist…
Call Answering
WOW your callers, and work a whole lot smarter. You’re going to love it! Your Moneypenny Recep…
AppCall AnsweringAdding Live Chat software to your website is surprisingly simple; it only takes a few minutes. You w…
Live ChatPortalYour portal has everything you need to set up and customize your Live Chat. It couldn’t be eas…
Live ChatPortalCreating the perfect chat widget for your website is easy. And, what’s great? You can do it al…
Live ChatPortalMoneypenny’s Live Chat portal is a great place to see all the chats that have taken place on your…
Live ChatTechnology
From customizing the design of your chat widget to activating proactive chats, you have total contro…
Live ChatPortalThe reasons why businesses outsource their calls to Moneypenny vary, but the outcome is always the s…
Staff WellbeingWorkplace CultureBobbi Jo Gonnello has been appointed as Sales Manager at leading outsourced communications company, …
Our most popular questions
Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.
This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.
Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny Receptionist: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.
No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.
Website visitors tend to be impatient, expecting answers to any questions they may have there and th…
Your own Moneypenny Receptionist to answer calls exactly as if based in your office.
Discover >